INTRODUCTION

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You), the trader Boyarovskaya (hereafter referred to as We) belonging to the company Boyarovskaya SAS with a capital of 1100 Euros, whose headquarter is situated at

63 rue des Vinaigriers, 

75010, Paris, France

and registered on the register of companies and commerce in Paris under the number 848 165 270, N° de TVA FR67848165270

Mail address for customer service: info@boyarovskaya.com
Before any purchase, we recommend that you read and accept the general terms and conditions. Upon confirming an order, you accept our general conditions of sale.

1. GENERAL

When placing the order, the customer has read the terms and conditions (with attention to conditions about price, name, quantity, color, particularities of products, and cost of services) and accepts them completely.

2. ORDERING

Items available on www.boyarovskaya.com are only offered to customers whom have an address in the following countries:

*Anguilla, Argentina, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Chile, Costa Rica, Egypt, Guadeloupe, Iceland, India, Jamaica, Kazakhstan, Kuwait, Macao SAR, Martinique, Mayotte, Mexico, Morocco, Myanmar (Burma), Oman, Panama, Peru, Philippines, Qatar, Réunion, Seychelles, Sint Maarten, South Africa, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Tunisia, Turkey, U.S. Outlying Islands, Ukraine, Vietnam, United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden 

3. ORDER SUCCESS

Your order is confirmed upon receipt of the email “order process”. The sale will be effective once the order is confirmed by BOYAROVSKAYA. This confirmation is completed upon sending the email of shipping process (maximum 3 working days except for sale items or items on special offer) BOYAROVSKAYA reserves the right not to confirm an order for any reason (item available, problem concerning the order received, abnormal order, predictable problems concerning the delivery or issues about a previous order).In this case, BOYAROVSKAYA will contact the client, please allow a maximum delay of 5 working days once the order is registered and a refund will be made. If we are only able to fulfill part of your order, payment will be taken for your whole order, and then on dispatch a full refund for the unavailable goods will be made.

4. PRICE

We reserve the right to modify our prices at any time but will apply the current rates as indicated to you on the site at the time the order was placed.

5. SECURE PAYMENT

Payments are made with a Paypal account or by credit card. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event of it being intercepted. In case of problem, please contact us to the following address: customercare@boyarovskaya.com

6. PROPERTY

Items remain BOYAROVSKAYA's property until the collection of the order.

7. DELIVERY TERMS

We aim to deliver all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, which may cause delays. In case of emergency, BOYAROVSKAYA may suspend all deliveries.

Europe* and Metropolitan France - Free shipping on all orders

Other Countries:

Free shipping for orders over 500euro

No Free returns

*For the Bodywear line and the socks, every items that has been opened and tried will not be accepted for returns.

8. RIGHT OF RETRACTION

The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The client will be refunded once the products are received by Boyarovskaya under 14 days.

*Please note - We do not offer refunds on discounted or sale items but we will gladly exchange for another product.
*For the Bodywear line and the socks, every items that has been opened and tried will not be accepted for returns.

In case of retraction, abroad the charges of sending and of return are chargeable to the customer.

9. PRIVACY PROMISE

Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site. In accordance with the "Data processing and Freedoms" law, Boyarovskaya is authorized to extract, handle and use information that concerns you. This information is the subject of computer processing. Boyarovskaya complies fully with all applicable Data Protection and consumer legislation. We will treat all your personal information as fully confidential.

This activity is strictly regulated: you have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You may at any time, modify this information by mailing info@boyarovskaya.com or accessing your account.

10. INTELLECTUAL PROPERTY

All the content on the Boyarovskaya store (illustrations, texts, names, brand names, images and videos) is the property of Boyarovskaya, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Boyarovskaya. The client forbids himself to paste or download the content of boyarovskaya.com except prior and express authorization by Boyarovskaya.

11. APPLICABLE LAW

These terms and conditions comply with French law.

12. CLAIM AND MEDIATION

If you wish to submit a complaint to Boyarovskaya, please contact our Customer Service Department in the following ways:

By email at the address : customercare@boyarovskaya.com

By mail post : Boyarovskaya SAS,  Service Client, 63 rue des Vinaigriers, 75010, Paris, France.

If our Customer Service is unable to resolve your claim or if you are not satisfied with the solution proposed in our claim process, you can submit you claim to FEVAD.

13. LEGAL GUARANTEE FOR FAULTY GOODS

Boyarovskaya recognizes the statutory 6-months guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 6 months from the purchase. Please note that Products damaged due to wear and tear are not considered faulty. You can return faulty products within 6 months of your receipt of the products and get a full refund, including any shipping costs, as applicable.